Call us today: (855) 773-3396

We frequently are asked questions regarding the details on how we operate. As such, we have compiled a list of some of these common FAQs:

Customers must provide us with their proper documentation. We will not approve your e-commerce account request if the application is missing any of the following documents:

  • A copy of the Authorized Representative’s un–expired Driver’s License. The Authorized Representative is the individual authorized to act on behalf of the business.
  • A copy of the business un–expired Resale Certificate.
  • A copy of the business EIN Assignment Letter. If you do not have a copy of your EIN Assignment Letter, we will accept any state document that details the EIN.
  • A copy of the business un–expired Tobacco and/or Vaping License. Any customer purchasing tobacco products must provide us with a tobacco license.

We must ensure we are selling to companies with legal capabilities to resell. Appropriate documents are required upon entering our warehouse or after submitting an online order.

You must create an account in order to see prices and officially start shopping online. You must be a store owner with a valid business license or tax ID and in some states a valid tobacco license to shop with us ONLINE and IN PERSON. Appropriate documents are required upon entering our warehouse or after submitting an online order.

Click here. Pay before delivery

Major Credit Cards, Money Order, Check, Cash and Cashiers Check.

Once your online order is accepted, a customer service representative will contact you to collect payment. We accept checks, cash (for cash-and-carry customers) and all major credit cards.

Returned Checks: Customer will incur a $35.00 fee for a returned check. Past due accounts with returned checks will revert to COD Money Order or Cash Only Terms.

Late Payments: Customers will incur a 10% late fee for delayed payments of 10 or more days.

Taxes: Customers are responsible for all taxes within their local jurisdiction.

Credit Policy: Established businesses may apply to open account credit. Applications are available upon request. Upon receipt of the completed and signed credit form, it will be processed as quickly as possible. A negotiable credit limit will be assigned to your account via our credit department.

USPS, UPS, FedEx or any freight company packaged carefully by our staff.

We have a strict 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can always contact us for any return question at contact us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of

  • There will be a $10 restocking fee for the returned product automatically applied to your account.
  • To start a return, you can contact us. If your return is accepted,
    we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items
    sent back to us without first requesting a return will not be accepted.
  • Items sent back to us without first requesting a return will no longer be accepted.
  • A copy of your Invoice is required to process your return; any items that can be returned must be returned
    within 30 business days of the Invoice date.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you
receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom
    products (such as special orders or personalized items), and personal care goods (such as beauty products). We
    also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have
    questions or concerns about your specific item.
  • An item with an expiration date cannot be returned after the expiration date

Final Sales

  • All sales on Glass and Disposables are final
  • After purchase, Credit will not be extended for Glass items, nor can Glass items be exchanged for other Glass
  • Unfortunately, we cannot accept returns on sale items, closeouts or cash-only items.


  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted,
    make a separate purchase for the new item.
  • Unfortunately, we cannot accept returns on sale items, closeouts or cash-only items.
  • An item cannot be returned if it is not in its original packaging, or its original packaging has been defaced
    (i.e., writings with permanent marker, stickers that cannot be easily/cleanly removed, etc.).
  • No item that has been opened can be returned. The only exception to this Rule is where and when an item is found
    to be defective once opened.


  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or
    not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take
    some time for your bank or credit card company to process and post the refund too.
  • Customers must contact the manufacturer directly concerning defective disposables.
  • Packaging can be opened or unopened to be eligible for return just not defaced.

Hollywood, Florida 33020

Please be sure to reach out to your sales rep by phone immediately if you receive anything broken/damaged. Sending pictures will expedite this process